Items from our commercial ready-to-wear collections may be exchanged within 30 days from the date of purchase, provided that:
– the item is returned in new, unworn condition
– it passes a quality and condition inspection
– all original packaging and accompanying materials are included
Exchanges are accepted only for items of equal or greater value.
Refunds are not issued.
Certain ready-made jewelry pieces are created or selected as unique, one-time designs and are not intended to be reproduced or restocked.
These pieces are offered following a personal consultation process, often involving multiple visits and detailed discussion regarding design, materials, and suitability.
For this reason, one-of-a-kind ready pieces are considered final sale and are not eligible for exchange or refund.
All bespoke and custom-made jewelry is created specifically for the individual client, based on personal requests, approved designs, and agreed specifications.
As a result, bespoke and custom creations are final sale and cannot be returned, exchanged, or refunded once production has begun.
In-person consultations are conducted exclusively at IORDANIS Jewelry–owned locations, during hours that fall within the general operating schedule of each boutique. This policy is maintained primarily for security, safety, and operational reasons.
Appointments at selected partner locations may be arranged only following prior coordination and confirmation by IORDANIS Jewelry.
Clients who choose to contact or engage directly with partner locations without prior coordination acknowledge that:
– IORDANIS Jewelry does not assume responsibility for services, advice, or products provided independently
– any agreement, transaction, or service offered outside of prior coordination is solely the responsibility of the respective partner business
Partner locations operate independently, even when presented as trusted collaborators.
Digital consultations may be offered by appointment and are intended for design discussion, concept development, and general guidance.
Digital consultations do not replace in-person inspection of materials, gemstones, or finished jewelry unless explicitly agreed in advance.
Appointments may be cancelled or rescheduled with reasonable notice.
IORDANIS Jewelry reserves the right to reschedule appointments due to unforeseen circumstances or operational requirements.
Consultations, whether digital or in-store, are exploratory and consultative in nature.
Attending an appointment does not create any obligation to proceed with a purchase, unless explicitly agreed upon in writing.
Bespoke and custom jewelry is created through a personal, step-by-step consultation process.
Production begins only after a deposit has been placed, confirming the client’s intention to proceed and allowing design time, materials, and gemstones to be allocated specifically for the project.
Throughout each stage of the bespoke process, communication is clear and intentional.
At every key decision point, clients are explicitly asked to confirm whether they feel comfortable proceeding.
Approval is considered granted once the client confirms a design direction, material choice, gemstone selection, or budget step and the project advances to the next stage.
Each bespoke project evolves progressively, with transparent discussion at every stage, including:
– the nature and purpose of the piece
– overall design direction
– gemstone selection
– material choices
– budget structure
Design concepts are initially presented in digital form.
Depending on the project, additional visualization methods may be offered at the discretion of IORDANIS Jewelry, such as:
– 3D printed models
– physical prototypes
– silver castings or sample stone settings
These methods are applied selectively and are not guaranteed for every project.
Reasonable changes may be requested within each stage of the process, provided they do not require restarting completed stages or reallocating secured materials.
Natural variations in gemstones and precious metals do not constitute a defect and do not qualify as grounds for return, exchange, or cancellation.
IORDANIS Jewelry will not proceed to subsequent stages if uncertainty is identified, prioritizing clarity and confidence.
Deposits cover design time, research, material sourcing, and the reservation of gemstones and precious metals.
Due to natural market fluctuations, pricing is locked on the date the deposit is received and remains fixed through project completion, provided no substantial changes are introduced.
Custom orders are non-refundable, non-exchangeable, and cannot be cancelled once production has begun.
Deposits are non-refundable once work has commenced.
If a bespoke piece is completed according to agreed specifications but does not fully meet expectations, IORDANIS Jewelry commits to exploring reasonable solutions where possible, without compromising design integrity or business sustainability.
Pricing is discussed live during consultations, allowing clients to understand the cost before proceeding.
Estimates are based on:
– current market prices of precious metals and gemstones
– selected design parameters
– material specifications
– craftsmanship and production requirements
Pricing is presented dynamically during consultations.
In rare cases where additional study is required, pricing may be finalized during a subsequent consultation.
Once all specifications are confirmed, a final price is established.
Upon deposit:
– material prices are locked
– pricing remains valid through completion unless changes occur
Payment may be completed by mutual arrangement via:
– bank transfer
– card payment
– IRIS
– cash (in-store)
No automated checkout processes are used.
Applicable taxes are calculated based on delivery location and confirmed prior to completion.
A selection of suitable gemstones is proposed by IORDANIS Jewelry.
The final choice is always made by the client after personal review.
Gemstones may be natural, treated, synthetic, or laboratory-grown.
The selected gemstone is presented for review and approved before setting.
Clients are informed of the type, characteristics, and attributes of the selected gemstone prior to setting.
Precious metals vary naturally depending on karat, alloy composition, and finish.
Variations in tone and color are inherent and part of the material’s character.
Creations may incorporate recycled metal from existing jewelry or newly sourced metal obtained through legally compliant processes.
Suitability is assessed on a case-by-case basis.
Where applicable, reference pieces or samples may be shown prior to final approval.
All website content is provided for general informational purposes.
Details may be updated or corrected without notice and do not constitute a binding offer.
Designs may serve as ready-to-wear products or as reference bases for adapted creations.
Minor variations may occur due to materials, production method, and craftsmanship.
Availability, production method, and delivery timelines are confirmed only through direct consultation.
Indicative pricing or tools shown online are informational only.
Final pricing is confirmed through personal agreement.
IORDANIS Jewelry is not responsible for third-party platforms or content.
Temporary technical interruptions may occur.
No liability is assumed for access issues or delays.
IORDANIS Jewelry is not liable for indirect or consequential damages, loss of profits, or decisions made without direct consultation.
In case of discrepancy, individually agreed consultation terms shall prevail.
